Hands-On Leader - Joel Patterson

How to Be a Hands-On Leader (and Why You Should Be)

There are lots of different ideas out there about how to best lead a company, but have you ever been told that an uninvolved, uninterested, hands-off leadership strategy is the way to go? Probably not.

The more a leader separates him or herself from the rest of the company, the less effective he’s likely to be. Here are a few things I’ve learned on my path to becoming a productive, involved, hands-on leader. 

Honesty. Transparent communication is crucial when developing trust. Employees know when you are vague with your information or messaging. The more you can be completely open with your employees, the more they will trust you to lead them in the future.

For example, if we have a complex implementation coming up, and I can see that we are going to need to work longer hours and possibly a weekend or two﹘ I tell my team precisely that. While it may seem like being the bearer of bad news, it’s better than leading them to believe they will be out the door at five every night when that’s simply not the case.

Approachability. It’s vital that every person in the company feels that they can come to you with their problems and you will hear them. The more you listen to your team, the more insight you will gain into how to lead them effectively. Never brush off an employee’s idea, opinion, or problem. Listen with intent, not apathy.

Offer Feedback. If a team or individual is underperforming but hasn’t gotten the feedback needed to address the issue, nothing is going to change. In the same way, if you have employees giving 110% effort and producing outstanding work, that needs to be recognized. Make sure your team knows that you are present; you see the work they’re putting in, and you are on the same side.

Lead by Example. I’ve found that leading by example is an essential element of leadership. The leaders set the attitude of the entire company. You can’t expect a collaborative workforce if you don’t collaborate with them. You can’t expect loyal, dedicated employees if you don’t fight for them as well. 

Be the Leader You’d Want to Have. When making decisions, you have to think not only about the success of the company but the happiness of your employees. A solution carried out by an unhappy employee is never a sustainable solution. If you’re not sure about how your decisions are affecting your team, ask for feedback.

In every situation, try to put yourself in the shoes of those you lead. Are you the type of supervisor you’d want to work with? Each of your employees is a human being. It may seem like an obvious statement, but it’s easy to get caught up in the big-picture decisions and forget about the individuals that those decisions affect. Learn more about how to be a hands-on leader in my new book, The Big Commitment: Solving the Mysteries of Your ERP Implementation.

Is Your Company a Good Fit for NetSuite?

My company, The Vested Group, designs and implements NetSuite software solutions exclusively, so it’s pretty obvious that I believe in this system’s capabilities. NetSuite is an excellent ERP (Enterprise Resource Planning) system for many companies, but how do you know if it’s right for your company? Here are a few elements to consider when researching your business’s software options.

Business Size. One of the best features of NetSuite is its ability to handle businesses of all sizes. Here at The Vested Group, we specialize in NetSuite solutions for small to medium-sized companies, but the possibilities for this system are truly endless. Whether you’re a start-up with just a few employees or a large corporation operating on multiple continents, this ERP system could be the best solution for your business.   

Growth Potential. Many software solutions work well for where you’re at right now, but as you grow and expand, their functionality diminishes. Because of its cloud-based technology and versatile offerings, NetSuite can grow with your business.

Sales Channels. If you sell products in multiple places (e.g., in both a brick-and-mortar store and online), NetSuite can handle the data for all your sales channels.  This multi-channel functionality means both sides of the business can “talk” to one another, and you can process all of your business-critical transactions with one system.

Data Accessibility. How quickly can you access the data you need? When working with multiple software systems, it can take a substantial amount of time to get a comprehensive snapshot of your company.

NetSuite gives you all the information you need in one place, providing clear insights into your sales, service, and marketing performance. You will no longer be dealing with conflicting information or inaccuracies between multiple software systems. You can get a bird’s eye view of your business’s performance across all departments in real-time.

 Streamlined Productivity. Do your employees ever seem to get bogged down trying to use the systems you currently have in place? Known for its impressive functional breadth, NetSuite is highly customizable and can be tailored to meet your exact needs across all functional silos of your business. In addition, NetSuite allows all these silos to communicate with one another seamlessly, making for a more collaborative work environment.

These are just a few elements to consider when choosing a new ERP system for your business. NetSuite is one of many systems that could meet your company’s needs, but I believe NetSuite is the best system to support your company both now and during future periods of growth and transition. Check out my new book, The Big Commitment: Solving the Mysteries of Your ERP Implementation, to learn more!